Leaflets
Tenant Handbook Leaflets
About Us

Introduction to the
Synergy Housing Group (PDF 620KB)
Information about the Synergy Housing Group.
Service Standards (PDF
665KB)
Information about our service standards and our promises to
you.
Translation and Alternative Formats
Offered (PDF 1,104KB)
Information about translations and alternative formats
offered.
Equality and Diversity (PDF
632KB)
Information about equality and diversity and our promises to
you.
Compliments, Comments and
Suggestions (PDF 625KB)
Information about compliments, comments and suggestions.
Your Right to Information
(PDF 612KB)
Information about your right to information.
Useful Contact Numbers (PDF
683KB)
Information which you will find useful throughout your tenancy
with the Synergy Housing Group.
Your Tenancy
Your Tenancy with Synergy Housing
Group (PDF 636KB)
Information about your tenancy with Synergy Housing Group.
Neighbourhood Management (PDF
625KB)
Information about neighbourhood management.
Anti-Social Behaviour (PDF
641KB)
Information about antisocial behaviour.
Security and Home Contents
Insurance (PDF 618KB)
Information about security and home contents insurance.
Shared Ownership (PDF
617KB)
Information about shared ownership.
How You Can Play a Part
Getting Involved (PDF
630KB)
Information about getting involved.
Your Rent
Your Rent and Other Charges
(PDF 626KB)
Information about your rent and other charges.
Money Problems and Debt (PDF
616KB)
Information about money problems and debt.
Maintaining Your Home
Repairs (PDF 640KB)
Information about our repairs service.
Repair Responsibilities (PDF
625KB)
Information about repair responsibilities.
Improving Your Home
Improving and Adapting Your
Home (PDF 797KB)
Information about improving and adapting your home.

Gas Servicing
(PDF 612KB)
Information about gas servicing.
Condensation and Energy
Advice (PDF 620KB)
Information about condensation and saving energy.
Care and Support Services
The Role of Support
Staff (PDF 612KB)
Information about the role of support staff.
Sheltered Housing (PDF
621KB)
Information about Sheltered Housing.
Extra Care Housing (PDF
634KB)
Information about Extra Care Housing.

Housing Related Support
(PDF 385KB)
Information on how we can help YOU get
free support if you are experiencing housing difficulties.
Moving On
Ending Your Tenancy (PDF
262KB)
Information about ending your tenancy.
Mutual Feedback (PDF
612KB)
Information about mutual exchanges.
Other Leaflets

Swine Flu
Poster
(457KB) Contains contact information for questions.
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