Pay My Rent
It is in the best interests of the association to offer a
variety of payment methods to ensure ease of payment for services
by the customer.
EDHA provides a variety of rent and service charge payment methods
to tenants:
Internet & telephone
banking
You can pay your Rent using a credit or Debit card over the
phone by telephoning us on 01202 864 200 during our opening
hours. Alternatively you can pay your rent over the internet
by clicking on this link: http://www.billpayment.co.uk/ For
Both services you will need your 18 digit Giro card reference
number (found on your EDHA payment card) Don't worry if you have
lost your card call us on 01202 864 247 and we can order you a new
one.
Direct Debit
A simple way for tenants to pay their rent and service charges
is by Direct Debit. This is our preferred method of payment, as it
is economical to administer and most efficient and easy for
tenants. Direct Debit payments can be paid on 1st or 15th of each
month.
As our preferred method of payment, from time to time EDHA will
promote direct debit payments to customers through a variety of
marketing campaigns offering incentives to customers where
applicable.
Post Office and PayZone outlets
Tenants may choose to pay their rent and service charges at
a local Post Office or Payzone outlet. There is no charge direct to
tenants for this service. EDHA will issue plastic payment cards to
tenants to enable payments to be made using this method. You will
be able to pay rent and service charges by a variety of payments
methods including cash, debit card, and personal cheque supported
by a guarantee card.
Payzone is a convenient way to pay your rent at your
local shops. There are over 30,000 outlets with dedicated Payzone
terminals across the UK, all located in newsagents, convenience
stores and forecourts, selected for convenient locations, long
opening hours and friendly service. Payzone retailers are open
early morning, late night, 7 days a week. A list of payzone outlets
across the UK is available from www.payzone.co.uk.
Please note that payments made at a Post Office or Payzone
outlet take time to reach our bank and therefore must be paid on or
before noon on the last Monday of each fortnight. To assist tenants
in meeting these deadlines we provide a rent calendar for easy
reference.
Cheque payments
There is a rent and service charge payments box in reception at
Enterprise House where tenants can post cheque in an envelope
during office hours.
Alternatively, EDHA can provide prepaid envelopes for those
customers wishing to send in cheque payments.
Housing Benefit
Payments
The Association will accept direct payment of housing benefit
from Local Authorities. It remains the tenants responsibility to
ensure that housing benefit covers the rent due, where any short
falls occur then the tenant must arrange to make up the difference
by using one of the payment methods listed above.
Those tenants who choose to have housing benefit paid direct to
themselves, must make their own arrangements to ensure this money
is paid to the Association to cover any rent due.
It is common practice for housing benefit payments made by local
authorities to be paid four weekly in arrears.
Supporting People Charges
The Association will accept payment for support charges from the
administrating body of Supporting People.